As part of our support service, we offer remote support to all of our clients. Remote assistance allows our technicians to remotely access your computer to fix any software issues that you have. You will be provided with a 6-digit code, which will need to be entered in the box at the bottom of the page. By clicking ‘Connect to technician’ you agree to our support terms and conditions’.
Remote Support Terms and Conditions
By requesting and accepting a remote session from an Edworthy Media and Technology Limited representative to remotely assist you with a technical-related issue, you accept responsibility for any changes made to the desktop content or system settings. Edworthy Media and Technology Limited Representatives do not assume and are not responsible for any liability for linking and viewing any desktop content, the operation of the Remote Support software or system performance.
Edworthy Media and Technology Limited recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with an Edworthy Media and Technology Limited representative. Edworthy Media and Technology Limited further recommends that you remain seated at your desktop throughout the entire remote session.
Your data is important to us. It is up to you to ensure that you back up your data on a regular basis. Edworthy Media and Technology Limited will not be held responsible for any data loss if any occurred during or after a remote session. If you require help setting up a backup procedure for your data please do not hesitate to contact us for further assistance.
Edworthy Media and Technology Limited continues to take the utmost care when in use of your computer. However, Edworthy Media and Technology Limited cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.